Refund and cancellation policy

Last updated: November 6, 2026.

arousechat offers a free plan and two paid monthly plans: Plus at $5 a month and Premium at $15 a month. This policy explains how paid plans are billed, how to cancel and when we give refunds. If you chat with your own OpenRouter key, OpenRouter bills you for that usage under its own terms, and questions about those charges go to OpenRouter.

Billing

• Paid plans renew automatically every month on the same day until you cancel. You are charged at the start of each period.
• Payments are processed by our third-party payment processor, which specializes in adult services. The charge on your statement will name the processor and arousechat, and the processor emails you a receipt for every charge.
• We show the plan, price, billing period and renewal terms before you subscribe, and we will not charge you without your explicit agreement.
• We do not offer free trials that convert into paid plans.

Cancelling

• Cancel anytime, in one click, from You in the app, or through our payment processor's customer support site (linked in every receipt). No phone calls, no emails, no retention maze. You can also email support@arousechat.ai and we will cancel it for you.
• When you cancel, your subscription stays active until the end of the period you have already paid for, then it will not renew.
• Deleting your account also cancels your subscription.
• If we cannot charge your payment method, your plan ends at the end of the paid period.

Refunds

• Payments are non-refundable, and we do not give pro-rated refunds for partial periods, except where required by law.
• We will refund charges that were made in error, such as a duplicate charge or a charge after you cancelled.
• If we end your access because we discontinue the paid plan, we will refund the unused portion of your current period.
• If we terminate your account for breaking our Terms of service or Content policy, you will not receive a refund unless the law requires one.

How to request a refund

Email support@arousechat.ai from the address on your account within 30 days of the charge. Include the date and amount, and the last four digits of the card or the transaction ID from your receipt. Never send your full card number. We aim to respond within 5 business days. Approved refunds go back to the original payment method; how long they take to appear depends on your bank.

Please contact us before disputing a charge with your bank. Most issues can be fixed faster directly.

Changes

If we change prices or this policy, we will tell you in advance. Price changes apply from your next billing period, and you can cancel before then.

Contact

Insihts, Corp., a Delaware corporation, 1111B S Governors Ave, STE 21416, Dover, DE 19904, USA. Email: support@arousechat.ai.